TELEMEDICINE – CARE COORDINATORS
Best Paid jobs in usa – Care Coordinator (Remote) We’re looking to bring on a motivated customer service professional who can help support our growing member base. Our ideal candidate is someone who is energized by helping others and is a determined problem-solver.
Forward is redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. We’re quickly expanding our team and looking for a Care Coordinator who is hardworking and committed to helping Forward rebuild our country’s broken healthcare system.
WHAT YOU’LL DO:
Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests from Forward members
Best Paid jobs in usa – Care Coordinator (Remote) Facilitate care and streamline handoffs with other parties in the healthcare system, ensuring that our members receive the highest quality care
Demonstrate empathy and problem-solving skills as you answer questions, address issues, and coordinate with third parties
Triage high responsibility issues and escalate medical concerns when necessary
Iterate constantly, leveraging user feedback and your operational experience to improve on what we’ve built
Create loyalty among users by contributing to the overall Forward experience
Work collaboratively with a team of peers to solve customer issues and complete clinical and administrative tasks on behalf of Forward’s doctors and nurse practitioners
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Median compensation is $17/hr. This role does not include medical or dental benefits. WHO YOU ARE:
Responsible. You take ownership for your work, and you operate with a high level of confidentiality and attention to detail
Empathetic and understanding. You are an advocate for the member’s healthcare and are passionate about providing top quality care
Articulate. You have strong written and verbal communication skills, as well as an eye for customer service
Flexible. This is a 100% remote position, with the expectation that you will work 30+ hours per week. Weekend and weekly night shifts, along with shifts during business hours, are available
To apply for this job please visit jobs.lever.co.